503-465-4590 hello@pdxbroadband.com

Custom Phone Solutions

Get a Phone System Customized to Your Needs

The internet has created an incredibly interconnected system that has revolutionized modern business. However, we are not yet to the point where businesses can disregard their phones entirely. You may receive the majority of your business in person or through your website, but you still need a reliable phone system so customers who prefer this approach can engage with your company.

At Portland Broadband, we specialize in creating a custom phone system for small business and strive to design these systems to match your company’s specific requirements. No matter what your needs are, we can help you meet them.

Simplifying Your Phone System Needs

We understand that it can be a stressful process to get your business’ phone system set up. You may not even know what your needs are yet, but Portland Broadband is ready to offer our expertise. For instance, there are many ease-of-use features that you may not be aware of, such as automatically dialing numbers found in emails and websites or setting up hotkeys for frequently called numbers. Another way we can make your life easier is by offering phone system equipment for rent. This makes it more convenient, and less expensive to boot, to get everything you need to become operational quickly and efficiently. Your system can include external phone hardware, or it could be completely set up on your computer system.

Our Customizable Features

So, what does it mean that we offer custom phone systems? We have a long list of features, and you can pick and choose exactly the services that would benefit your business. There is no need to pay for services you will not use. These are some of the most common features we would be glad to provide you:

  • Recorded Calls – Your system can record all incoming and outgoing calls automatically and store them indefinitely. This is most commonly used for training purposes, but there are many other benefits, such as creating a record of interaction with customers, handling human resource or customer support issues, and convenience. It is also possible to email the recordings, so you can listen to voicemail from any device.
  • Interactive Voice Response – When you are unable to answer your business’ phone, you can set up an interactive voice response, or IVR. This will provide information to and gather it from your customers and can be used both during the day and at night.
  • Conference Calling – Your business’ phone system is not just for interacting with customers. You can also use it for internal calls. This is especially beneficial when you have multiple departments in your business. Conference calls can include up to 50 different users.
  • Email Integration – Your custom system can integrate with your email and customer relationship management software.

Keep in mind that these are only some of the amazing features we can provide you here at Portland Broadband. For a full list of what we offer, to have any questions answered, and for more information about how we can set up a customized phone system for your business, give us a call at 503-465-4590.