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Fast internet speeds are essential to conducting business. To stay on top of the best speeds in your area, sometimes you need to switch broadband service. When that time comes, it’s important to have a plan for the transition. Otherwise, you could find yourself with a gap in your internet coverage, causing a big decrease in productivity during valuable business hours. Here’s how to make sure you have a seamless transition every time you switch services.

Step 1: Compare Internet Providers

You’ve got to know what’s available in your area and what it costs. Some services are simply more expensive for the speed you get because of the infrastructure that supports them, but their versatility and availability make them vital for certain customers. One great example is satellite internet, which tends to be more expensive than mobile data or wired broadband, but it can be accessed in areas not serviced by the other two. Cable internet tends to be the cheapest for residential customers in many areas, but sometimes fiber optic service is available from cable providers for a faster, premium internet experience.

Step 2: Understand Your Contract

There are a lot of broadband service providers who offer no-contract service, but there are also many companies out there whose savings packages include a specified term of service. Depending on the contract, it might just be a guaranteed price window, or it might be a commitment to service. If it’s the latter, there are often early cancellation fees to consider. Knowing how much you need to budget will be vital to keeping your internet bills current as you make the switch. Otherwise, you could find yourself paying extra costs to one provider that complicate your first payment to another.

Step 3: Consider Broadband Internet Limits

Some providers offer limited bandwidth plans with substantial savings over an unlimited connection. Depending on the amount of traffic your business uses every month, you might be able to live comfortably within one of those plans to realize those savings. There are apps you can use to monitor your internet use at the router, so you can determine the average monthly traffic and select a plan accordingly.

Step 4: Research Customer Service and Downtime

Finding the right internet providers for your business means learning about more than just speeds and bandwidth limitations. You’ve also got to deal with their customer service when you have service interruptions, billing problems, or other needs. If you rent your equipment from them, you’ll need to talk to customer service about maintenance and replacement of that equipment as necessary, too. Take the time to do your research, and strongly consider the customer service experience as a part of your overall experience with an internet service provider. You’ll also want to see about reported downtimes and maintenance cycles because fast service that is prone to unpredictable outages might not be as advantageous as moderate service with no interruptions.

Step 5: Time Your Service Appointments

You’ll need to disconnect your old internet and reconnect it to the new service. If you’re moving between compatible providers, your new broadband internet provider should be able to simply reconnect you to their service by taking over the line. That makes it easy to change from one cable company’s circuit to another’s, but if you are moving from something like DSL or satellite to a fast, modern cable connection, you might need to have your old provider disconnect you in a separate appointment. Make it for a day or two after your new service is connected if you want to make sure you have no service gaps.

Conclusion: It’s All About Planning

The best way to seamlessly change broadband service providers is to make sure you have a clear plan of action.

  • Research costs, service types and levels, and limits
  • Check out customer experience reviews, including downtime and customer service assessments
  • Make your selection and make an appointment for new service
  • If needed, contact your old provider to cancel

For businesses in the Portland area, Portland Broadband offers super-fast fiber optic plans and other cable internet options. Check out our broadband services to learn more about each of your options.