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As part of your effort to bring out the best in your business, you may have considered looking into business phone systems. Just like all other technology available today, commercial phone systems have come a long way. We here at Portland Broadband want to help steer you in the right direction with eight factors to keep in mind while shopping for the perfect business phone system.

1. Clarity

Having the best business phone service currently available won’t do you much good if you can’t hear the other person on the line, or if she or he can’t hear you. That’s why you need to pay close attention to the overall clarity of sound in your new phone system. Opting for VoIP over landline business communication could be the best bet for you.

2. Reliability

So, you’ve got a phone system with excellent clarity, but you also need a system that can easily handle the number of calls your business receives during a regular, and irregular, workday. Phone systems that come with redundant connections are what you need to better ensure you don’t have to worry about dropped calls, which could very well equal missed business opportunities. Again, this is where VoIP technology comes out on top, being able to switch between an internet connection as well as a traditional phone line.

3. Ease of Use

How familiar are you with modern technology? Just as senior citizens may struggle to use modern computers and devices, the same can apply to older business owners when it comes to a business phone service. Think about the phone service capabilities you have now and how quickly you’ll be able to switch over and get used to your new service.

4. Scalability

Be sure you keep the current size of your business in mind while making your selection for a new phone system as well as whether you anticipate your business growing in the future. Sure, your business may be small and only receive a handful of calls now, but you may experience exponential growth in the next couple of years, and the small-business-focused phone system you’re currently eyeing may prove inadequate to handle the flood of calls you’re going to receive in the future. Rather than utilize your new phone service for a couple of years before getting rid of it, buy with the future size of your company in mind.

5. Your Internet Connection

VoIP phone systems need a reliable connection to the internet to remain up and running. Know that you may need to upgrade your internet service along with your phone service if you’re thinking of going digital. Reach out to your current provider to see if you’re set up for success with your new system and your current uploading and downloading speeds.

6. Affordability

Does your proposed phone system fit your business’s current financial capabilities? To better plan your business budget, it’s essential you understand the upfront costs of systems as well as the overall cost of ownership. When it comes to VoIP, there’s often a relatively low upfront cost to consider, but you’ll have to think about the investment you’ll make with expanding your capabilities in the future as well as if you ever need to make international calls. Gain a firm understanding of pricing, both initial and future, as you’re exploring your options.

7. Compatibility With Other Office Tools

You could have:

  • Email services
  • CMS solutions
  • Ticket management software

Each of the above can work in conjunction with your phone service. Check the service features as well as your office tools to ensure they’re all compatible with each other. This is important because you don’t want to waste time switching things over or turning one system off so you can turn another one on, all while the person on the other end of the call waits for you.

8. Your Needs

Why do you need a new phone service in the first place? Sure, you need to communicate with your customers or other businesses, but how does your phone service integrate with your other business goals? Additionally, if you have employees, you should ask them what they would like to have in a phone system, which is excellent information to have since they will also use the phone.

For more information on narrowing down your choices for business communication software, connect with a Portland Broadband representative today.